May 24, 2013

Is Fear Being Used to Hack People?

My colleague, Mike Seidle has writtien an excellent post on the use of fear in marketing.  It is a topic I sometimes bring up in my own posts.  He has nailed some good ones here.  You can read his post at his site:

http://mikeseidle.com/blogs/indymike/09-11-04/fear-being-used-hack-people

Courtesy of www.howstuffworks.com

Courtesy of www.howstuffworks.com

Ever wonder why the news cycle keeps getting more and more fear-centric?  Why do political special interest groups spend so much on creating alarm?  It’s pretty simple:

Marketers, the media and politicians are hacking your brain.

Before you get out the tinfoil hat, let’s discuss the security hole they are exploiting:

Your built-in capacity for all-or-nothing responses to fears and pre-wiring to overreact to threats.

Randolph Nesse, provides quite a bit of detail on this phenomena in  is an evolutionary biologist who has spent considerable time researching all-or-nothing defenses.  All-or-nothing defenses are very costly and appear to be like overreactions to a threat that is statistically unlikley to result in harm.  Nesse has found that overreactions happen to work well in nature when analyzed over time.  Even though a bird may abandon hundreds of meals because of passing shadows, the response kept the bird alive the single time the threat was real.

Overreaction is tough to unlearn. Animals continue to overreact for generations even when the original
threat has been gone for generations.  This is why birds born in
captivity at the zoo still fly away when a shadow passes overhead despite a zero chance of being eaten by a predator.

So what about people?  Here’s where it gets interesting.  People have a capacity for overreaction to threats, too. How about our response to swine flu? It’s not hard for marketers to use Nesse’s “smoke detector principle” to manipulNoted security guru Bruce Schneider uses the example of a hotel evacuation because of a fire alarm, which as it turns out isn’t very to be likely to be caused by an actual fire. According to Schneider:

We tend to be poor judges of risk. We overact to rare risks, we ignore long-term risks,. We get risks wrongthreats, probabilities, and costs
– all the time. When we’re afraid, really afraid, we’ll do almost
anything to make that fear go away. Both politicians and marketers have
learned to push that fear button to get us to do what they want.  – Schneider on Security

Schneider has understated what is going on. People who make a living influencing others have changed how they do their job because it’s just far too easy to push the panic button. People will respond predictably 99% of the time: react to avoid the perceived fear.  Here’s how it works:

1. Paint picture of security.
2. Inject an easy to identify threat to the picture that gets the right flavor of fear.
3. Provide an easy safe place to find security.

Here’s one you’ve seen:

  • The picture: life with an attractive mate.
  • The fear: failure to perform.
  • Provide an easy safe place to run to. (Male enhancement pill)

Political Version:

  • The picture: Successful children.
  • The fear: Supporting jobless bums for a lifetime.
  • The safe place: Increase your taxes, build new Taj Mahal school

It’s so easy, a marketing script kiddie can do it. And unfortunately, it works.

More Outrage

Today’s outrage brought to you by the NY Times’ Maureen Dowd.

I am not challenging what she is saying here.  There is some tragic comedy unfolding here.  What I would challenge you on is your reaction.  What emotions are you experiencing as you read it?

For you guys who claim you do not understand feelings, you have 4 main feelings that drive a male.  There is one more too, they are:

1.  Anger

2.  Fear

3.  Sadness

4.  Joy

Bonus feeling for males:  Shame.

So, it is pretty simple, your body communicates when these feeling are going through your body.  With that in mind, what is the feeling that comes out of reading the following:

http://kl20.com/outrageatbankers/

I know how it made me feel.  Test it for yourself.

It is a powerful marketing tool.

Outrage as marketing

Image from sportswrap.berecruited.com

 

In the last couple of weeks, it has been interesting to see how newspapers, television, and radio use media to market.  See, they need eyeballs, ears, or page views to justify their advertising dollars.  So, what better way to do it than the use of outrage.

Image from sportswrap.berecruited.com

Image from sportswrap.berecruited.com

 

 

 

The master of course is none other than Rush Limbaugh.  This weeks outrageous claim, “He hopes that Obama fails.”  So, instead of ignoring him, the general media, the blogsphere, and others give him free press with their outrage.  What?  Rush Limbaugh spoke?  Let’s go listen to him.

All the while, Rush Limbaugh is laughing his head off because everyone took the bait.  He can now demonstrate to his advertisers that he has the audience to deliver their message to potential buyers of angry listeners.  He smokes a cigar, kicks his feet up, and smiles a devilish smile at the power he has over the American people.

Recently here in Indianapolis, Bob Kravitz pulled a similar stunt.  The day after the Colts lost to San Diego, he declared that Tony Dungy was no longer fit to be the coach of the Colts.  He made some sarcastic claims that Dungy did not really deserve to be credited for a Super Bowl.  He was an abject failure that needed to decide if social work was more important than Indianapolis Professional Football.

It was an outrageous article.  HE GOT ME!  I was upset by it.  It made a blog in the New York Times.  It was in USA Today.  It even made Fark.

The result….page views.  It generate page views for the Indianapolis Star.  Page views means advertising revenue.  Outrage brings revenue.

The next week when Dungy announced his retirement, you would have thought Bob Kravitz was a disciple of Tony Dungy.  He had nothing, but nice things to say.  After reading the article, I realized I had been had.

See, outrage got me to click on the page.

Right or left, outrage is a good way to get noticed.  

And business can do it too.  It can be outrageous that Chinese companies use lead to manufacturer toys for children.  Or, it can be outrageous that companies healthcare is being offered by pharmacies rather than doctors.  It is outrageous that our energy is being controlled by speculators, why not use wind, solar, and electric?

Outrage is a powerful marketing tool.  Just ask Rush Limbaugh – he’s been making millions from it for years.

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